Returns & Exchanges

At Bejeweled At Soul, we want you to cherish every piece you purchase; however, if you are not completely satisfied, we offer a 14-day return window for items in their original, unworn condition. Please note that for hygiene reasons, earrings and custom-made jewelry are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare Your Package

  Carefully place the jewelry in its original branded box and velvet pouch, ensuring the security seal is intact and all protective packaging is included.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.